Commercial Lines Account Manager
Thank you for taking care of my insurance concerns. Great customer Service.
We found ourselves in an urgent situation after being notified management of our service location was being replaced by a Global Company with increased insurance coverage expectations and other vendor qualifying documents. The increased limits and addional coverage meant providing an updated COI almost immediately. I believe when you respond to a new customer, you only have one chance to make a first impression which sets the tone for your future business relationship. I was overwhelmed with the named additional insured requirements especially after learnining our Business Auto Policy required a change too. We’re just and old Mom and Pop service with an AOL address still (: and easily confused. Rachel, our little insurance Angel, really instilled calm and confidence in us with her assurance that she would handle all the changes and expidite a COI WHICH SHE DID!!! So, Rachel made an AWESOME First Time Impression on us which will last a lifetime…which for us aging seniors, could be tomorrow haha