Rotunda Llopis

Rotunda Llopis is amazing. Her level of customer service exceeds five stars.! She is knowledgeable, informative and a very good listener. Truly appreciated her professionalism while still making me feel comfortable with our business transaction. I will recommend her services to family and friends.

Very polite and knowledgeable when helping me with my auto insurance policies.

Rotunda makes it happen in a matter of minutes. She should give lectures on customer service in the industry. Thank you so very much for your promptness and attention to detail.

Rotunda helped me getting new insurance for my home after my previous company would not renew it. This was back in 2022. The insurance she found for me was even cheaper than my previous insurance. She was very friendly and professional and I will always call her if I need to renew any of my policies.

Great experience, she explained everything on layman terms so I could understand. Always a pleasure to talk with her

I appreciate your immediate support. With all the changes in the market I’m so happy you were able to provide insurance.

Truly Appreciated!

Outstanding! I am a senior citizen whose only source of income is Social Security. My auto insurance premium increased March 2023, and I wasn’t happy about it. Ms. Llopis was extremely informative about my coverage and how the increase was applied. After examining my coverage, Ms. Llopis found I was eligible for a discount that was available through my auto insurance company. Every little bit helps and encouraging. Her patience, knowledge, communication skills, and customer service brought “piece of mind.” Thank you, Ms. Llopis!

the very best experince i could have

Very helpful and service completed in no time. She gave me my new premium total and we were done. Very knowledgeable . Thank You~!

I love, love, love Rotunda. She has been a Godsend. I needed new Homeowner’s insurance because I had 2 water damage claims and my previous provider would not renew my policy. She was very patient with me and found me a GREAT rate that was even better than my previous provider. Thank you, Jan

you’re very knowledgeable and got my insurance completed quick and easily.

Rotunda is an outstanding member of your team. She is always mindful of our insurance needs. I am always shocked when I get reminder follow up calls from her. She is kind courteous knowledgeable and reliable. It is always a pleasure doing business with someone whom cares about customer service.

Thank you Rotunda for your expert service

Since my Agent has retired I have been lost in the crowd. No one in the Fresno office ever notified me that my agent had left. I bought a new car and needed to change insurance from the trade in. The office hours here said they open at 0830. I drove the 10-12 miles to the office and arrived after 0830. Office was closed and no one around. I then called the phone number and was lucky enough to talk with Rotunda who took care of my Insurance needs on the phone. Took probably less than 5 minutes. Thank you Rotunda!!

Wanted to notify Mercury Insurance that we paid off our car and received our title today. Rotunda was helpful

and provided us with information we needed.

Rotunda helped me so quickly and easily with my personal insurance. She was bright, professional, knowledgeable and made sure that I had all of the information I needed over the phone, and in Email.

Thank you so much!

you answered all my questions and was very knowledgeable, thank you.

I reach out to rotunda about my mileage situation, my insurance rate was far from accurate, rotunda filed an inquiry about the over charge and the adjustment was made. Thank you for a job well done.

Efficient and professional. Handled questions and vehicle policy changes in a timely manner.

She was very professional and efficient

I’m very happy with the excellent service she rendered me. She’s very patient and knowledgeable on what she’s doing, ready to answer my questions with clarity. She acts fast, my escrow officer got the declaration page in a few minutes. Will definitely recommend her to others needing insurance.

Just wanted to say thank you to Rotunda for being patient with me and providing service that I haven’t seen in years.

Thank you

I appreciated your professionalism and how quick you were to respond & made sure that my needs were met. I appreciate good customer service, thank you.

HAD A VERY GOOD WORK EXPERIENCE WORKING WITH ROTUNDA.. she was very informative, honest, patient. & business oriented…..

Rotunda, it was a pleasure working with you on reviewing my homeowners and earthquake insurance. I give you 5 stars!

I rate “10” for customer service. You were wonderful, friendly and understanding and we thank you so much.

The best agent I have dealt with in the past 40 years. I was happy with the service and everything went smoothly thank you.

Amazing and knowledgeable

Rotunda is awesome and does a superb job with servicing. Thank you.

Everyone in your insurance office is so pleasant, and my agent Rotunda gives me great service. I can’t wait to continue our business relationship. Thank you.

Of all the insurance agents i have worked with over the last 48 years; Rotunda ranks within the top 5. She is professional, knowledgeable, amicable and many other positive adjectives to describe her. Your company may have the best agents, but Rotunda is the best of the best. You’re lucky to have her as an employee. Thank you, be safe

Rotunda is very professional, courteous, kind and patient. In fact, my neighbors asked about insurance recently and I let them know how satisfied I am with the service I receive & with my rates with Mercury Insurance. Thank you.

Rotunda patiently answered all of our questions about our homeowners policy. She was knowledgeable and had a positive and pleasant interaction style.

Extremely knowledgeable and very nice. I had a great experience.

You were extremely helpful, and answered all of the questions that I had. I would refer my family and friend to your agency.

Service received on 1/16/2020 was great, and I would absolutely refer my family and friends for an insurance quote. Thank you.

1/15/2020

I received a phone call from Rotunda Llopis in Vacaville informing me my policy with Gateway Insurance was expiring soon. Rotunda helped me update my policy after explaining to me that Inszone Insurance had acquired Gateway in 2019.

It was a pleasure working with Rotunda on this matter and I look forward to working with her in the future.

Thank you again.

On 1/6/2020, I was happy with the service & time spent on my complex insurance matter.

You were very helpful and informative. I would refer my friends and family for insurance!

I felt that the notification was on time with looking into my alternatives with my insurance. Basically we were able to complete everything in one office visit. Thank you!

My interaction with Rotunda was that of a person/agent that was knowledgeable, professional yet friendly. I contacted Rotunda on 9/11/2019 and she promptly responded on 9/11/2019.

She provided the information I needed and also advised me of my options in adding another vehicle to my policy. My transaction went smoothly and timely processing.

Rotunda is very accurate and provided excellent customer service. I had a friendly, pleasant, and professional experience with her and would refer others for insurance. I’m glad to connect my car and home insurance with Mercury Insurance. Thank you!

I love the customer service from Mercury Ins / Inszone Insurance and I’m so happy that I switched from AAA to your company. Thank you!

Rotunda provided excellent customer service and I would refer other to Gateway Insurance Agency.