Paul Galleno

Paul was great to work with. He was very thorough and responsive as well as explained everything well. He made the renewal experience simple and quick.

I have had the pleasure of working with Paul, and I cannot recommend him highly enough. Paul has been an incredible support: always kind, patient, and extremely helpful with every matter I’ve needed assistance with. His deep knowledge of the non-profit industry has been invaluable to me. I truly feel that my organization has benefited greatly from his expertise. Paul has a unique way of making me feel like my needs are always a top priority, and his kindness, attentiveness, and genuine care truly set him apart. I truly appreciate everything he has done and continue to be grateful for his ongoing support.

I was a little nervous transitioning from a brokerage we’ve done business with for decades when Inzone recently assumed management, but Paul has made it a seamless and pleasant experience with his super accommodating, customer service-forward communication and follow-up!

It was such a pleasant experience working with Paul to secure my insurance policy for my organization. I explained that I was inexperienced in trying to ensure the best insurance policy for my organization. But from that first day we talked, he made me feel so at ease that I became so receptive to everything he was saying. I could see from the start that Paul had my organization’s best interest front and center. And I knew right away that this person was going to get me the best policy out there because he believed in my vision. I will recommend Paul to anyone like me who needs to find the best policy for their organization. He works very hard in your favor, and I’m living proof of that.

Paul was extremely patient with me as I navigated the world of non-profit insurance questions. This is relatively new to me and he explained in clear details what each component meant. I also had a question about coverage for a specific program and he was quick to say he would follow up as soon as possible. Paul was clear and concise without being condescending. Paul has the much appreciated ability to listen.

Was having trouble getting the feedback on policy coverage I needed to support our non-profit event. Got bounced around and not getting the answer I needed despite leaving messages etc. Paul got involved and I had my answer right away and he continues with great follow up.. Much appreciated!

Paul was really helpful in helping me navigate through the process and helped us get set up for the year! Thanks again, Paul!

Paul did a great job of introducing himself as our new Account Manager with a phone call and follow up email. Once we reviewed the specifics of our documentation needs, paul replied quickly and accurately. I appreciate the focus Paul has on offering customer service excellence. As an executive of other companies, I recognize and appreciate seeing people taking pride in their work. Paul is an excellent front person for his clients!

Paul Galleno took the time to explain to me what Endorsements are regarding our Policy. I feel much more comfortable moving forward with the necessary changes. Thank you Paul.

Paul called me to introduce his self and let me know that he was available to help with CCRPA’s insurance needs. Shortly after CCRPA was in need of a certificate of liability insurance for the City of Irvine. Paul provided the certificate in a timely manner. Unfortunately, the City of Irvine had added a new requirement: The City’s project title or description and found the certificate to be non-compliant. I let Paul know and provided the required City Project information and within minutes he responded with a revised certificate. This is a level of service that is almost unheard of these days and I am very appreciative.

Paul called me to introduce himself and let me know he was available to help with CCRPA’s insurance needs. Shortly thereafter CCRPA needed a certificate of liability insurance for the City of Irvine. Paul was very responsive and set things in motion, so that I received the certificate in a timely manner and emailed it to the City. Unfortunately, the City of Irvine had changed some of their requirements and the certificate was found to be non-compliant with the City of Irvine, Community Services Department’s requirements. It needed the City project title. I let Paul know and gave him the information that was to be included. I thought it would take a day or so but within minutes of my email, he sent me a revised certificate.

I was a little apprehensive since my long time agent had been changed. However, Paul did a fantastic job! He had exceptional customer service and followed up after the fact to make sure all was ok. He went above and beyond. Thank you, Paul!