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Carolyn Aten

Personal Lines Account Manager

Carolyn Aten - Inszone Insurance Personal Lines Account Manager

Carolyn Aten is a Personal Lines Account Manager at Inszone Insurance Services, joining Inszone in September 2021 after the merger with Summit Insurance Group. Carolyn started her professional career in the insurance industry in 1995 with her focus on claims management, she then transitioned into personal lines products sales & service. Carolyn obtained her Associate in General Insurance (AINS) Designation. Before Carolyn joined the Summit/Inszone team, she worked for a large insurance company in Kansas, working her way up to management in their personal lines division.

When it comes to attention to detail, genuine concern for her clients, and product knowledge, Carolyn is exceptional at providing the best insurance plan for her clients.

Carolyn has been proudly married for 28 years, and on her off time, she enjoys fishing with her husband, spending time outdoors, and playing with her grandkids.

816-683-9577

5.0
5.0 out of 5 stars (based on 130 reviews)
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Gary French

19 July, 2024

Called to make a past due payment. Carolyn was amazing! Super professional, friendly, understanding and helpful. Excellent representation of your company!

Gary French

Self

AB

3 July, 2024

Carolyn was quick to respond to my phone call, and incredibly helpful, as always. She was responsive, had all of the answers to my questions, and made sure I was kept in the loop on all communications.

We’ve been working with Inszone in Lee’s Summit for years, and their top-notch customer service team, including Carolyn, is the reason we stay with them.

Personal

Cheryl McLaughlin

21 June, 2024

Carolyn always offers prompt and efficient service, finding high quality coverage at reasonable prices.

Inzone Insurance

Linda C Ferguson

21 June, 2024

Having always had good experience in contacting and doing business with the Lee’s Summit, Missouri office, I assumed it would be easy to make necessary changes in auto coverage after a recent trade. I called the Lee’s Summit office number and got routed to an office in California, where after a long wait, an agent took my number and said they would call back. They did not. This morning I called again (ahead of business hours in California!) and my call was routed to my local agent. Carolyn worked quickly to make the requested changes, apologized for the experience of yesterday (though it was not her fault), and provided exactly what we needed via e-mail exchanges in a timely fashion. While I am NOT impressed with the INSZONE phone tree experience, I am totally pleased with the attentive service provided by Carolyn, who has provided her direct number in case of further questions.

Personal account

Steve Finney

14 June, 2024

Carolyn is always quick to respond to my questions. I’m confident she is getting me the best rates with highly rated companies.

Personal

Connie Nicolen

7 June, 2024

Carolyn was very patient and kind. She definitely knows insurance and clearly communicates with her clients. I appreciate her help and guidance.

None

Jade Altieri

7 June, 2024

Carolyn has helped my family for years and always provide excellent service.

Personal

Connie

31 May, 2024

Carolyn is very knowledgeable and kind and helpful. She was able to take of everything easily and I appreciate her!

None

Jennifer W.

31 May, 2024

Carolyn was amazing. She was very attentive and quick to respond. She really helped us through a stressful situation. Would definitely recommend Carolyn to anyone.

Homeowner

Tonya

17 May, 2024

Carolyn helped me get My addresses changed and saved me Some money in the process. Always appreciated!!

None

Becky Franssens

17 May, 2024

Carolyn has been very helpful with my coverage for my vehicle starting and having to stop coverage. I couldn’t have done it without her!!!!

NA

WINFORD HURD

2 May, 2024

I called to ask about a specific coverage. She responded in a very timely manner, in terms that were easy to understand.

Individual

stevew grospitch

2 May, 2024

Carolyn, once again was perfect, and a pleasure to work with.

fun

Leslie

2 May, 2024

Super responsive and very pleasant to work with!

Family

Becky Franssens

2 May, 2024

Yes my question was answered. Carolyn was very helpful.

Not a business. Personal.

Michele Wineland

29 March, 2024

Carolyn always provides excellent customer service. Any time I have called her with a problem, needing information or clarification of a situation, she has the answers and tends to business. Can’t say enough good about her!

Wineland Family

Deboraha Hudnall

21 March, 2024

Always helpful for our car insurance needs

Retired

Margaret Keeler

20 March, 2024

Carolyn has been helping my family with our home and auto insurance for a few years now. She is always incredibly kind, helpful, and full of good information. Having someone like her to work with makes choosing Inszone Insurance an easy and obvious choice.

None

Judy Ricke

8 March, 2024

Carolyn was very helpful in taking care of my issue of making my payment online.

Appreciate it!

Judy

jr

Shannon D Savage Martin

13 February, 2024

Carolyn was thorough, friendly and complete! I would definitely recommend her when you are looking for new insurance coverage!

Self Employed

Michael Birge

13 February, 2024

Great Customer Service!! Very Helpful!!!

MEAD Properties

Barbara Clark

7 February, 2024

I have known Carolyn for several years, when I have a question, she is always willing to help and goes the

extra mile to answer any and all questions, very friendly and helpful.

thank you for everything

resident home owners insurance

Nathan Himes

1 February, 2024

Carolyn contacted us about our current insurance rate and finding a less expensive option with the same coverage. She took care of everything and the whole process of changing insurance providers was seamless.

We appreciate Carolyn!!!!

NA

Kathy Huston

19 January, 2024

We’ve used Carolyn for quite a few years. She is very knowledgeable in the business. She is not a pushy sales person and she’s always willing to help. Carolyn is my go to person. Thank you so much.

Josh and Lanni Edwards

Monica Martinez

18 January, 2024

Very nice, and quickly took care of my request.

Na

Jolene Jack

17 January, 2024

Very helpful and knowledgeable

Roland Jack

Youmna

8 January, 2024

Carolyn is always helpful and on top of our policy renewals. She has made sure that I get the policy renewed when our roof was changed which saved us a lot of money.

I always appreciate her help and expertise.

Youmna

Linda Hengel

3 January, 2024

I always get excellent service and help from Carolyn.

Customer

Mike Jackson

29 December, 2023

Took care of my vehicle changes like clockwork

Makar Enterprises

Jared Dimick

26 December, 2023

Very responsive to my calls and concerns. Got back to me quickly and explained my options. Very seamless process.

Na

Vicki sears

26 December, 2023

I had been having difficulties lately with my finanes and she was great, she got on the line and set up the payment so I wouldn’t be canceled. She made it so much easier for me.

None

Shawn

19 December, 2023

Carolyn was responsive and very helpful with all the questions I had regarding a fire and a new policy..

Shawn

Jenny Oehlschlaeger

30 November, 2023

Carolyn is awesome and always responds so quickly to help with any need I have!

Personal

Darren G

28 November, 2023

Carolyn took care of my needs for updated insurance on our new car in a very timely manner.

Na

Andrzej Kocon

21 November, 2023

Carolyn has supported me with my car and renters’ insurance needs over several years. She has always done an excellent job with it. My latest experience was no different. Thank you, Carolyn!

Andrzej Kocon

Jeanie Briggs

17 November, 2023

Carolyn responded to our question quickly and was thorough in helping us beef up our policies and add an umbrella policy.

Indivdual party

Joe MacCabe

10 November, 2023

Excellent service!

retired

Angie Minor

9 November, 2023

Carolyn was awesome to work with as she provided great information and options for both home and auto insurance! Carolyn even advocated for us to prepay our home insurance, saving us hundreds of dollars!! She’s the best!

A Minor Adjustment

Corey K.

30 October, 2023

Carolyn is always available to answer questions and provide excellent customer service!

Personal

Constance Nicolen

23 October, 2023

Carolyn took care of my request quickly, efficiently, and very kindly. She is very knowledgeable, too.

Thank you, Carolyn

-Connie Nicolen

Personal home insurance

Kathy Riggs

17 October, 2023

Great job as usual. Always helpful!

Auto

Larry Carlson

10 October, 2023

Timely and professional manner!

Private

Monica Martinez-Stipa

4 October, 2023

Very nice, fast response to our request!

Personal

Roland and Kathy

29 September, 2023

Carolyn is always very pleasant to work with. She searches out the best options for us, she follows through with whatever she says she will do, and she answers our questions anytime we need help.

Sneed family

Dr Ralph Harold MD

26 September, 2023

Carolyn was not only top-notch. She was intuitive and anticipated things I would need and asked about, and most of the time she had already looked them up and gotten information on them. We laughed “it’s almost as if you can read my mind “I would highly commend her for her furnace And accuracy, but it was her attention to detail and forward thinking that garnered this review Great job Carolyn!

The RE Analytical Group LLC

Mark

25 September, 2023

Carolyn is knowledgeable, friendly and quick to respond to our insurance questions and needs…really appreciate the service she provides.

Personal

Stephanie

22 September, 2023

Carolyn was very timely in her communication with me and answered my questions.

Personal

John L. Hulston

15 September, 2023

5 star service. Thank you!

HRP Management LLC

Dave

12 September, 2023

Outstanding support. Thank you Carolyn!!

Telecom

Elizabeth Bennett

11 September, 2023

Carolyn went above and beyond when getting us the best rates. She answered all my questions in a timely manner and was very pleasant throughout the entire experience. She was amazing!

None

Christopher Douglass

11 September, 2023

Carolyn has always been very helpful and very quick in getting changes made on my policy for me, if I ever have questions she has the answers, It’s nice dealing with a real person right away not an automated system.

Thanks you!

NA

Samantha Sisler

14 August, 2023

Carolyn has consistently been quick, helpful, and personal with all of our insurance needs. I love knowing that when I call Inszone, I’m going to get a real person on the line and it’s usually Carolyn.

Homeowner

Cayla Browning

11 August, 2023

Carolyn was so helpful in getting me my car and house insurance the same day I reached out! Would highly recommend her!

NA

Kenneth Collins

9 August, 2023

Great to work with. Very timely and professional.

Home owner

Amelie Ballinger

4 August, 2023

Carolyn was so great to work with this time around as she is every time I reach out. Quick response and great details around options I might have available to me. Great customer service and timely response!

NA

June Craig

4 August, 2023

Carolyn was very helpful and answered all my questions.

Janko Asset Management

Mario A. Guerrero

2 August, 2023

I am very pleased with the service that Carolyn has provided all these years. That is why I have been a loyal customer to your agency.

Harcros Chemicals Inc

barbara clark

1 August, 2023

Carolyn has been my rep for about 15 years, maybe more, always helpful, very knowledgable, has helped me with car and home insurance, very professional, friendly

residence

Jack Pernice

31 July, 2023

Carolyn has been most helpful in finding us more affordable homeowners @ car insurance

Residence

Matt Brocato

26 July, 2023

Carolyn was quick to respond and extremely helpful!

NA

Miles Page

24 July, 2023

Great service fast response

NA

Sheila Schluterbusch

21 July, 2023

I’ve been selling vehicles after my husband’s death and moved from Missouri to Kansas, and Carolyn has very patiently changed my policy every time I’ve called her about the latest sale (and change of residence)!

None

Christy L Cain

5 July, 2023

Always the best!

Pediatric Associates

Glen Collins

21 June, 2023

Carolyn was very courteous and helpful. I appreciate her time and sense of urgency in resolving my issue. Most thankful!

Sabells Boutique

Deb Hanson

21 June, 2023

Carolyn is awesome! I feel she truly had our best interests in mind and is very proactive and responsive. I really appreciate her hard work and dedication.

Personal

Hibbard Roger

20 June, 2023

Thanks for the update of a very confusing billing system. I’m going to try and make a spreadsheet of this mess. If I get it done I will send it to you to confirm its accuracy.

Thanks again for your help.

Personal

Ryan Cochennet

26 May, 2023

Carolyn is great!! I need proof of insurance on a new purchase and I needed it in minutes. She was able to get it added to my policy and over to me in less than 15 mins. She was amazing!

Personal

Samantha Goodwin

5 May, 2023

Carolyn has been beyond helpful with renewing and updating my policies. She is always quick to reply to my questions and thorough in explaining any changes being made to my policy. Last year, Carolyn helped me receive better coverage at a lower prices, which was amazing! I know whenever I call up, Carolyn will be there to provide friendly and helpful service!

NA

Marilyn Donohoe

4 May, 2023

Thank you for your patience working with an elderly lady. You were able to get me more coverage for a lower price for this I am most grateful being on a fixed income is difficult.

No business

Deb Hanson

1 May, 2023

Carolyn is always prompt, courteous and thorough. I appreciate her attention to detail as well as her cheerful personality.

Personal

Jennifer Schick

25 April, 2023

Always super helpful and knowledgeable!

personal account

Patrick Brennan

24 April, 2023

Carolyn is knowledgeable, responsive, and always a pleasure to work with.

Personal Auto

Ted Sikora

21 April, 2023

Carolyn was very quick to process my small claim. I much appreciate her concern and thoughtfuylness.

na

Sandra Freeborn

5 April, 2023

Carolyn was so helpful and patient with me. I had many questions before switching insurance companies. Thanks for all your help Carolyn in finding us the same coverage of insurance at a cheaper rate.

Sandra Freeborn

Jennifer loe

4 April, 2023

Carolyn is always helpful and follows up right away!! Thank you Carolyn!!!

SportCourtKC

Jody Phillips

3 April, 2023

Carolyn has always given me excellent and prompt service. I’ve given her a run for her money as we change cars pretty often. But she never complains and goes above and beyond to help me.

Personal

Brooke C

3 April, 2023

Carolyn did a great job finding the information I needed quickly. She’s always pleasant to deal with – thank you Carolyn!

Home Insurance

Greg Kessler

28 March, 2023

Carolyn is always terrific in responding quickly and taking care of my insurance.

Kessler

June Reinhard

17 March, 2023

Carolyn is very knowledgeable and extremely helpful with any questions I have about my insurance. Thank you, Carolyn !

na

Kathyt Huston

9 March, 2023

Carolyn is one of my favorite people that I feel I have known forever yet never met her in person. She goes way beyond for helping out and getting things done for us. She is very knowlegeable in her field and always ready to assist and lend a helping hand. Thank you Carolyn.

Josh and Lanni Edwards (Smoke Brewing and Calaveras)

Ted Sikora

8 March, 2023

Carolyn was very prompt in providing information on competitive products.

none individual customer

Katelyn

6 March, 2023

Carolyn is always thorough, prompt, precise, and attentive. I love working with her!

Personal account

Greg Kessler

27 February, 2023

Helpful and nice to talk to.

Kessler

Ashley J. Palacios

26 January, 2023

Carolyn is always so helpful and efficient; a delight to work with. Year after year, Carolyn proactively reviews my accounts to ensure I’m receiving the best home & auto coverage.

na

Mike Schrantz

25 January, 2023

Great service

Stump Removal Midwest

Ken

24 January, 2023

Carolyn is always prompt and kind. I can count on her to help me with my insurance needs.

K

Annie Lamb

10 January, 2023

Carolyn was fantastic as always. We’ve been customers for almost 20 years – bother personal and commercial products. Carolyn is knowledgeable and answered all my question timely. She found us a great rate with a new company as our premiums were getting high with our current company. We appreciate the work she did for us!

Personal home and auto

Jennifer Loe

1 December, 2022

Carolyn is always easy and delight to deal with. Makes my life easier!! Thank you!

personal policy

Angie Minor

17 October, 2022

Carolyn was quick and efficient in getting back to me regarding adjustments to our insurance needs!

Minor

Karronkeyes

11 October, 2022

Carolyn has always been very nice and extremely helpful. She makes an excellent employee to your business

Na

Brian Bray

4 October, 2022

Carolyn was great as always.

N/A

T Dawson

21 September, 2022

Carolyn always provides excellent service. She is efficient, available, fast, helpful, informative, reliable. I always have a positive, satisfying experience working with her.

NA

Dr. Stephen

19 September, 2022

What a breath of fresh air to have some return your call after leaving a message during these challenging times. I was especially impressed when Carolyn told me she found some more advantageous premiums by researching them a day or two before calling. From my perspective, she is definitely an asset to the team! Thank you Carolyn!

Holistic Healing Therapies, LLC

Vanessa Wilde

14 September, 2022

Carolyn is always so friendly and quick to help us. She does things right the first time! We appreciate her work!

N/A

Randy Grimm

9 September, 2022

Carolyn was very helpful and very quick, thank you.

Private

Randy Grimm

9 September, 2022

Carolyn was very helpful,

pleasant and quick.

Thank you

Randy G

Private

Jody Phillips

7 September, 2022

She goes out of her way to help me and she is very prompt doing what I’ve asked for.

None

Steve Grospitch

2 September, 2022

Could not be happier with the service we have received. Thank you so very much.

not a business

Rick Bain

1 September, 2022

Carolyn did a great job with all the leg work to shop my personal home and auto policies upon renewal and find me a great deal with a new carrier. She had to address a lot of details to replace the policies for the same coverage and successfully saved me hundreds of dollars per year!

Lighthouse Financial Strategies

Bob Schuster

31 August, 2022

Carolyn was able to help me out with all of my needs in a very timely manner.

Schuster Appraisals
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