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Carolyn Aten

Personal Lines Account Manager

Carolyn Aten - Inszone Insurance Personal Lines Account Manager

Carolyn Aten is a Personal Lines Account Manager at Inszone Insurance Services, joining Inszone in September 2021 after the merger with Summit Insurance Group. Carolyn started her professional career in the insurance industry in 1995 with her focus on claims management, she then transitioned into personal lines products sales & service. Carolyn obtained her Associate in General Insurance (AINS) Designation. Before Carolyn joined the Summit/Inszone team, she worked for a large insurance company in Kansas, working her way up to management in their personal lines division.

When it comes to attention to detail, genuine concern for her clients, and product knowledge, Carolyn is exceptional at providing the best insurance plan for her clients.

Carolyn has been proudly married for 28 years, and on her off time, she enjoys fishing with her husband, spending time outdoors, and playing with her grandkids.

816-683-9577

5.0
Rated 5 out of 5
5 out of 5 stars (based on 86 reviews)
Excellent100%
Very good0%
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Dr Ralph Harold MD

Rated 5 out of 5
27 September, 2023

Carolyn was not only top-notch. She was intuitive and anticipated things I would need and asked about, and most of the time she had already looked them up and gotten information on them. We laughed “it’s almost as if you can read my mind “I would highly commend her for her furnace And accuracy, but it was her attention to detail and forward thinking that garnered this review Great job Carolyn!

The RE Analytical Group LLC

Mark

Rated 5 out of 5
26 September, 2023

Carolyn is knowledgeable, friendly and quick to respond to our insurance questions and needs…really appreciate the service she provides.

Personal

Stephanie

Rated 5 out of 5
23 September, 2023

Carolyn was very timely in her communication with me and answered my questions.

Personal

John L. Hulston

Rated 5 out of 5
16 September, 2023

5 star service. Thank you!

HRP Management LLC

Dave

Rated 5 out of 5
13 September, 2023

Outstanding support. Thank you Carolyn!!

Telecom

Elizabeth Bennett

Rated 5 out of 5
12 September, 2023

Carolyn went above and beyond when getting us the best rates. She answered all my questions in a timely manner and was very pleasant throughout the entire experience. She was amazing!

None

Christopher Douglass

Rated 5 out of 5
12 September, 2023

Carolyn has always been very helpful and very quick in getting changes made on my policy for me, if I ever have questions she has the answers, It’s nice dealing with a real person right away not an automated system.

Thanks you!

NA

Samantha Sisler

Rated 5 out of 5
15 August, 2023

Carolyn has consistently been quick, helpful, and personal with all of our insurance needs. I love knowing that when I call Inszone, I’m going to get a real person on the line and it’s usually Carolyn.

Homeowner

Cayla Browning

Rated 5 out of 5
12 August, 2023

Carolyn was so helpful in getting me my car and house insurance the same day I reached out! Would highly recommend her!

NA

Kenneth Collins

Rated 5 out of 5
10 August, 2023

Great to work with. Very timely and professional.

Home owner

Amelie Ballinger

Rated 5 out of 5
5 August, 2023

Carolyn was so great to work with this time around as she is every time I reach out. Quick response and great details around options I might have available to me. Great customer service and timely response!

NA

June Craig

Rated 5 out of 5
5 August, 2023

Carolyn was very helpful and answered all my questions.

Janko Asset Management

Mario A. Guerrero

Rated 5 out of 5
3 August, 2023

I am very pleased with the service that Carolyn has provided all these years. That is why I have been a loyal customer to your agency.

Harcros Chemicals Inc

barbara clark

Rated 5 out of 5
2 August, 2023

Carolyn has been my rep for about 15 years, maybe more, always helpful, very knowledgable, has helped me with car and home insurance, very professional, friendly

residence

Jack Pernice

Rated 5 out of 5
1 August, 2023

Carolyn has been most helpful in finding us more affordable homeowners @ car insurance

Residence

Matt Brocato

Rated 5 out of 5
27 July, 2023

Carolyn was quick to respond and extremely helpful!

NA

Miles Page

Rated 5 out of 5
25 July, 2023

Great service fast response

NA

Sheila Schluterbusch

Rated 5 out of 5
21 July, 2023

I’ve been selling vehicles after my husband’s death and moved from Missouri to Kansas, and Carolyn has very patiently changed my policy every time I’ve called her about the latest sale (and change of residence)!

None

Christy L Cain

Rated 5 out of 5
6 July, 2023

Always the best!

Pediatric Associates

Glen Collins

Rated 5 out of 5
22 June, 2023

Carolyn was very courteous and helpful. I appreciate her time and sense of urgency in resolving my issue. Most thankful!

Sabells Boutique

Deb Hanson

Rated 5 out of 5
22 June, 2023

Carolyn is awesome! I feel she truly had our best interests in mind and is very proactive and responsive. I really appreciate her hard work and dedication.

Personal

Hibbard Roger

Rated 5 out of 5
21 June, 2023

Thanks for the update of a very confusing billing system. I’m going to try and make a spreadsheet of this mess. If I get it done I will send it to you to confirm its accuracy.

Thanks again for your help.

Personal

Ryan Cochennet

Rated 5 out of 5
27 May, 2023

Carolyn is great!! I need proof of insurance on a new purchase and I needed it in minutes. She was able to get it added to my policy and over to me in less than 15 mins. She was amazing!

Personal

Samantha Goodwin

Rated 5 out of 5
6 May, 2023

Carolyn has been beyond helpful with renewing and updating my policies. She is always quick to reply to my questions and thorough in explaining any changes being made to my policy. Last year, Carolyn helped me receive better coverage at a lower prices, which was amazing! I know whenever I call up, Carolyn will be there to provide friendly and helpful service!

NA

Marilyn Donohoe

Rated 5 out of 5
5 May, 2023

Thank you for your patience working with an elderly lady. You were able to get me more coverage for a lower price for this I am most grateful being on a fixed income is difficult.

No business

Deb Hanson

Rated 5 out of 5
2 May, 2023

Carolyn is always prompt, courteous and thorough. I appreciate her attention to detail as well as her cheerful personality.

Personal

Jennifer Schick

Rated 5 out of 5
26 April, 2023

Always super helpful and knowledgeable!

personal account

Patrick Brennan

Rated 5 out of 5
25 April, 2023

Carolyn is knowledgeable, responsive, and always a pleasure to work with.

Personal Auto

Ted Sikora

Rated 5 out of 5
22 April, 2023

Carolyn was very quick to process my small claim. I much appreciate her concern and thoughtfuylness.

na

Sandra Freeborn

Rated 5 out of 5
6 April, 2023

Carolyn was so helpful and patient with me. I had many questions before switching insurance companies. Thanks for all your help Carolyn in finding us the same coverage of insurance at a cheaper rate.

Sandra Freeborn

Jennifer loe

Rated 5 out of 5
5 April, 2023

Carolyn is always helpful and follows up right away!! Thank you Carolyn!!!

SportCourtKC

Jody Phillips

Rated 5 out of 5
4 April, 2023

Carolyn has always given me excellent and prompt service. I’ve given her a run for her money as we change cars pretty often. But she never complains and goes above and beyond to help me.

Personal

Brooke C

Rated 5 out of 5
4 April, 2023

Carolyn did a great job finding the information I needed quickly. She’s always pleasant to deal with – thank you Carolyn!

Home Insurance

Greg Kessler

Rated 5 out of 5
29 March, 2023

Carolyn is always terrific in responding quickly and taking care of my insurance.

Kessler

June Reinhard

Rated 5 out of 5
18 March, 2023

Carolyn is very knowledgeable and extremely helpful with any questions I have about my insurance. Thank you, Carolyn !

na

Kathyt Huston

Rated 5 out of 5
10 March, 2023

Carolyn is one of my favorite people that I feel I have known forever yet never met her in person. She goes way beyond for helping out and getting things done for us. She is very knowlegeable in her field and always ready to assist and lend a helping hand. Thank you Carolyn.

Josh and Lanni Edwards (Smoke Brewing and Calaveras)

Ted Sikora

Rated 5 out of 5
9 March, 2023

Carolyn was very prompt in providing information on competitive products.

none individual customer

Katelyn

Rated 5 out of 5
7 March, 2023

Carolyn is always thorough, prompt, precise, and attentive. I love working with her!

Personal account

Greg Kessler

Rated 5 out of 5
28 February, 2023

Helpful and nice to talk to.

Kessler

Ashley J. Palacios

Rated 5 out of 5
27 January, 2023

Carolyn is always so helpful and efficient; a delight to work with. Year after year, Carolyn proactively reviews my accounts to ensure I’m receiving the best home & auto coverage.

na

Mike Schrantz

Rated 5 out of 5
26 January, 2023

Great service

Stump Removal Midwest

Ken

Rated 5 out of 5
25 January, 2023

Carolyn is always prompt and kind. I can count on her to help me with my insurance needs.

K

Annie Lamb

Rated 5 out of 5
11 January, 2023

Carolyn was fantastic as always. We’ve been customers for almost 20 years – bother personal and commercial products. Carolyn is knowledgeable and answered all my question timely. She found us a great rate with a new company as our premiums were getting high with our current company. We appreciate the work she did for us!

Personal home and auto

Jennifer Loe

Rated 5 out of 5
2 December, 2022

Carolyn is always easy and delight to deal with. Makes my life easier!! Thank you!

personal policy

Angie Minor

Rated 5 out of 5
18 October, 2022

Carolyn was quick and efficient in getting back to me regarding adjustments to our insurance needs!

Minor

Karronkeyes

Rated 5 out of 5
11 October, 2022

Carolyn has always been very nice and extremely helpful. She makes an excellent employee to your business

Na

Brian Bray

Rated 5 out of 5
4 October, 2022

Carolyn was great as always.

N/A

T Dawson

Rated 5 out of 5
21 September, 2022

Carolyn always provides excellent service. She is efficient, available, fast, helpful, informative, reliable. I always have a positive, satisfying experience working with her.

NA

Dr. Stephen

Rated 5 out of 5
19 September, 2022

What a breath of fresh air to have some return your call after leaving a message during these challenging times. I was especially impressed when Carolyn told me she found some more advantageous premiums by researching them a day or two before calling. From my perspective, she is definitely an asset to the team! Thank you Carolyn!

Holistic Healing Therapies, LLC

Vanessa Wilde

Rated 5 out of 5
14 September, 2022

Carolyn is always so friendly and quick to help us. She does things right the first time! We appreciate her work!

N/A

Randy Grimm

Rated 5 out of 5
9 September, 2022

Carolyn was very helpful and very quick, thank you.

Private

Randy Grimm

Rated 5 out of 5
9 September, 2022

Carolyn was very helpful,

pleasant and quick.

Thank you

Randy G

Private

Jody Phillips

Rated 5 out of 5
7 September, 2022

She goes out of her way to help me and she is very prompt doing what I’ve asked for.

None

Steve Grospitch

Rated 5 out of 5
2 September, 2022

Could not be happier with the service we have received. Thank you so very much.

not a business

Rick Bain

Rated 5 out of 5
1 September, 2022

Carolyn did a great job with all the leg work to shop my personal home and auto policies upon renewal and find me a great deal with a new carrier. She had to address a lot of details to replace the policies for the same coverage and successfully saved me hundreds of dollars per year!

Lighthouse Financial Strategies

Bob Schuster

Rated 5 out of 5
31 August, 2022

Carolyn was able to help me out with all of my needs in a very timely manner.

Schuster Appraisals

Jenny Oehlschlaeger

Rated 5 out of 5
30 August, 2022

I’ve worked with Carolyn for several years now and she has provided excellent customer service!!!

Jenny Oehlschlaeger

Jennifer Schick

Rated 5 out of 5
12 August, 2022

Very helpful! She did her best to get us the best insurance rate! Fantastic service!!

personal accounts

Kathy Huston

Rated 5 out of 5
9 August, 2022

I have dealt with Carolyn for years with my bosses personal accounts. She has been nothing but helpful, kind and understanding all of my needs. Thanks Carolyn.

Josh & Lanni Edwards

Alexandra

Rated 5 out of 5
3 August, 2022

Carolyn is always very quick to respond to questions and super knowledgeable! We appreciate her!

Business

Kimberly Cremeen

Rated 5 out of 5
30 July, 2022

Carolyn has been so helpful! She is quick to respond and thorough. I appreciate having someone in our corner when it comes to securing our home and vehicles.

Personal review

barbara Clark

Rated 5 out of 5
29 July, 2022

Carolyn has been my rep for several years, has always given me excellent service. if i have a question, always willing to help, very knowledgeable, friendly.

retired

Marilyn Hakes

Rated 5 out of 5
29 July, 2022

Very helpful and done in a very timely manner.

personal

Somer Dokolas

Rated 5 out of 5
20 July, 2022

Thank you for all of your help!! You made the process so easy!! We are so happy with our new insurance!

Bizzy Bee'z Daycare LLC

April Heim

Rated 5 out of 5
19 July, 2022

Carolyn was so patient with me as I learned about the different parts of the coverage. I am very afraid of not having enough coverage if the worst were to happen. But Carolyn made sure we had everything we needed. If you’re looking for the best, see Carolyn!!

n/a

Nancy Dyer

Rated 5 out of 5
5 July, 2022

Carolyn is very prompt in returning calls and answering any questions that I have. Easy to talk to, Carolyn is personable, professional, and thorough in fulfilling her customer service responsibilities. I like her. She represents your company very well.

N/A

Karen A & Gary W Diehl

Rated 5 out of 5
27 June, 2022

My recent claim experience was made easy to negotiate with the help and very able assistance of Carolyn Aten. She listened attentively, offered easy to understand suggestions and helped with a personal contact to the insurance company the following day when they were being less than responsive to my wishes. Without her caring, hands on help I feel Safeco would have thrown me to the wolves. They had already in process to pay my insurance benefits to their inspector’s business who I had NOT contracted to do the needed repairs.

N/A

Paul Yotz

Rated 5 out of 5
19 May, 2022

I’ve always had excellent service from Carolyn and everyone else here. I couldn’t be happier.

Home and Auto Customer

Michael Baltezor

Rated 5 out of 5
16 May, 2022

Carolyn continues to provide excellent customer service. She is always very helpful and professional in answering my questions and finding the answer if it isn’t readily available.

NA

Sherry L Aronhalt

Rated 5 out of 5
12 May, 2022

Shout out to Carolyn for always being available and providing outstanding customer service when we need assistance. Love doing business with you!

Home and Auto Customer

Jared Dimick

Rated 5 out of 5
11 May, 2022

Carolyn was super friendly and helpful. She responded to my request and emailed me the info I needed very quickly

Individual

Devon Ried

Rated 5 out of 5
22 April, 2022

Carolyn is very prompt in getting back to me and is a pleasure to work with.

Individual

Lorrie Corvin

Rated 5 out of 5
12 April, 2022

Carolyn has been my agent for several years and is always great to work with. She goes above and beyond in customer service!

personal

Jeff Weaver

Rated 5 out of 5
4 April, 2022

Carolyn always gives great service! Highly recommended.

Personal account

Paul Kohoutek

Rated 5 out of 5
31 March, 2022

I feel customer service is a dying art these days. Every now and then, you come across someone like Carolyn. Extremely kind, personable and above all…helpful! She’s assisted me on a number of items in a timely fashion. I can always find her whenever I call, and if she’s not available, will get back to me right away. Please give Carolyn a raise!

Individual

Linda Hengel

Rated 5 out of 5
29 March, 2022

Carolyn has been helping me out for years with my car insurance and home owners insurance. She does a great job and always tries to find me the best rates. I really appreciate all her hard work.

Individual

Deanna Farris

Rated 5 out of 5
21 March, 2022

Carolyn had worked patiently with me through several changes

Individual

Jody Phillips

Rated 5 out of 5
3 March, 2022

Carolyn has helped me with numerous auto and home policies and has always been prompt and professional.

NA

Mark Rieger

Rated 5 out of 5
24 February, 2022

Have worked with Carolyn on several occasions…she is always responsive, knowledgeable and friendly. Just what you’d want from your insurance expert…I recommend.

Home and auto customer

Carol Benjamin

Rated 5 out of 5
23 February, 2022

Very helpful and professional.

Personal insurance

Mario A Guerrero

Rated 5 out of 5
17 February, 2022

She has provided excellent service to me from the first time she took over my Insurance needs. I wish every customer service person would have the understanding she has provided in this journey.

Mario A Guerrero

Jarod Moran

Rated 5 out of 5
27 January, 2022

Carolyn is a rock star! Anytime we have something come up or change, Carolyn is there to get us taken care of right away. She’s always happy and ready to help which is refreshing! She and Jen make a great team!

Home/Auto Client

Ashley J. Palacios

Rated 5 out of 5
21 January, 2022

I’ve been fortunate to have been a client of Summit Insurance for several years and I couldn’t be more appreciative & impressed with the outstanding service I’ve received. Specifically, Carolyn Aten, Carolyn has always been incredibly quick to respond, extremely knowledgeable and helpful and on more than one occasion proactive in reviewing my policies in an effort to find me the best rates year after year.

Carolyn has truly been a blessing, providing me the needed peace of mind knowing my best interests are always top of mind.

Home/Auto Client

Linda Renner

Rated 5 out of 5
21 December, 2021

Carolyn always provides top notch customer service. She is friendly and professional and makes changes quickly, when I need them. I have never had an issue with this business.

Auto Customer

Laura Loehr

Rated 5 out of 5
7 December, 2021

Carolyn is always a pleasure to work with, always available to answer any questions I have. Thanks for all your help and being a great agent!

Homeowner and Auto Customer

MARK HEINERIKSON

Rated 5 out of 5
11 November, 2021

Carolyn is always available and fantastic at what she does! Thank you for all you do for me!

Home and auto customer
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