Personal Insurance Specialist
I called Inszone agency that handles my policy with Kenper 6 months ago to cancel my policy. I didn’t realize money was still being taken out of my account so I called Kemper insurance and spent 53 minutes with 3 different people to finally speak with Aaron, who is on the management team with Kemper Insurance. He told me that unless Inszone can provide a signed form I wouldn’t be credited for this entire time. I called Inszone and immediately asked to speak with a manager and Leo returned the call. After 15 minutes, he was able to contact the employee I initially spoke with 6 months ago and resolved my problem. I was so upset, frustrated, worried and in tears and Leo handled the situation perfectly! He listened as I expressed my frustrations (cry) and reminded me not to give up. His positive words and tone calmed my nerves down and gave me hope. He actually cared. He went above and beyond and tracked down the paperwork needed. Leo not only saved me the $600+ dollars, more importantly he reinstated the lost faith i have in companies; especially insurance companies. I am very satisfied with Inszone for having such a great employee like Leo Simental. Without him being patient, understanding, empathetic to my situation and his work ethics, I’d be out of 600+ dollars. Thank you Leo 🙏🏻
I purchased renters insurance from Leo and it was a great experience. He was very informative an patient with all my questions and found me the best deal. I will definitely work with him again and refer him to others.
He explains all my policies with ease!
I have been with Mercury insurance for several years and their customer service has been fine. However, when I started working with Leonel it felt like a major customer service upgrade. Leo is absolutely wonderful to work with, he is a person of high integrity, is very knowledgeable and professional. Leo sincerely cares about his clients and it shows!
I came to Inszone searching for help to find the best auto policy for my circumstances, and Leo was the person to make that happen. He was able to answer all of my questions thoroughly and in a timely manner. He worked with me on my concerns and had an overall accommodating and understanding demeanor. I look forward to working with him in the future!