Norma Villafranca

Commercial Sales Team Manager

Norma Villafranca - Inszone Insurance Commercial Sales Team Manager

Norma Villafranca is a Commercial Sales Team Manager at Inszone Insurance Services. Her career in the insurance industry goes back to 2008. Before joining Inszone Insurance Services in 2016, she served as an Office Manager, quickly moving up to become District Manager and Area Project Manager for one of the largest personal lines agencies in the country. Norma is exceptionally well-respected, not only for her excellent customer service and high ethical standards but for being an honest, hardworking ally for her customers. The majority of her new clients are referral-based, being recommended by satisfied customers. She is never too busy to help and will do absolutely everything in her power to ensure a great experience.

Since starting at Inszone, she has been awarded some of the agency’s highest honors:
Inszone – Rookie of the Year for 2017
Inszone – Leadership Award for 2018
Inszone – Core Values Award for 2020

On her time off, she enjoys spending time outdoors, camping and hiking with her family.

916-503-6273

5
Rated 5 out of 5
5 out of 5 stars (based on 47 reviews)
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Abel Orozco

Rated 5 out of 5
3 February, 2021

I have been working with Norma for the last 2-3 years, and she has always been so helpful with my policy and all my concerns.
I’m very grateful to be working with someone like her because she’s always trying to do extra to make sure, as a customer, I’m always pleased.
Thank you so much for all of your help.

Japas Express

Abraham

Rated 5 out of 5
8 January, 2021

Excellent service and really helpful.
Thank you.

Aquaterranv

Jeannette Cheng

Rated 5 out of 5
30 December, 2020

Always appreciate the level of professionalism and follow-through in the quality of service Norma and her team delivers.
Thank you so much. Grateful and blessed to be working with Norma.

Green Frog Delivery

Mary Rogan

Rated 5 out of 5
9 December, 2020

Dear Norma, Thank you for the way you handled my insurance cancellation. After I lost my husband, it was a very difficult decision to go out of business but you helped me with kidness and made me feel important all the way.
From day one you were a blessing to our business. Thank you very much for everything!

Rogan

Gene Smith

Rated 5 out of 5
6 December, 2020

Norma is always responsive and professional. She is very knowledgeable and courteous. I fell well taken care of in all my dealings with her.

The Pool Smith

John young

Rated 5 out of 5
1 December, 2020

Norma Villafranca was very helpful in explaining my insurance needs. Thanks for being kind and professional.

Blie water pools

Jorge L. Sanchez

Rated 5 out of 5
16 October, 2020

Buena experiencia

Jorge Luis Sanchez

Jose Hernandez

Rated 5 out of 5
2 October, 2020

Muy satisfecho la atención fue muy buena y muy rápida muy profecional

Hernandez built

Kenneth Post

Rated 5 out of 5
1 October, 2020

Great company that keeps all coverage’s for my business up to date. Several of the staff have given me great service. Thank you to Norma, Gustavo and Fatima. The team has always seamlessly take care of California Dreaming Pools.

California Dreaming Pools

Victor Ibarria

Rated 5 out of 5
30 September, 2020

Great

V I Landscaping

Abraham J

Rated 5 out of 5
27 September, 2020

To keep it short and simple. Norma was definitely helpful, honest and straight to the point. I can see why she has her title. I went through various insurance companies before deciding on which one I would go with and Norma definitely stood out in her customer service. Once again I am thankful for her help.

Keep it Blue Pool Services

Jose Angel

Rated 5 out of 5
4 June, 2020

Norma has a excellent customer service totally totally recommend her we are new to our business explains in detail what exactly has to would totally recommend her ,takes the time to explain every single detail about what are your needs cannot be more satisfied 👌

Angels Advance Flooring Inc

Roberta Repoz

Rated 5 out of 5
28 May, 2020

Thank you for all your help! If there is a grading I’d give you an A plus plus!

Roberta Repoz

Manuel Guizar

Rated 5 out of 5
24 April, 2020

Norma es una persona muy profesional me ayudó mucho a obtener mi aseguranza para mi compañía y sabe muy bien que es lo que mejor te conviene en tu negocio. De verdad les recomiendo esta compañía para cualquier tipo de aseguranza.

Burns painting

Jorge Herrera

Rated 5 out of 5
21 April, 2020

Norma is super friendly and very helpful.

Herrera pool service.

Kyle Roach

Rated 5 out of 5
17 April, 2020

I think I received over 10 quotes from other insurance agencies, but not a single one could match the one provided by Norma, not because she was cheaper, but because she was caring and took the time to educate my husband, despite the fact that I told her I was going with another agent. She truly cares about your Business Coverage, even if she provides her advice for free without any commitment. This is why I decided to go with her. Inszone is very lucky to have you Norma. Thank you very much, God bless you.

Kyle Roach

Angel Alvarado Ines

Rated 5 out of 5
16 April, 2020

Norma was very helpful from the start. I was looking for Commercial Insurance everywhere and luckily this company went above and beyond to help. Norma took my information professionally and returned with very simple information on which insurance would work for my needs. She explained the details of the policies that I could afford and sign up was easy and very quick. Thank you for making this experience very smooth and easy.

Angel Alvarado Ines

Melchor Mateo

Rated 5 out of 5
1 April, 2020

Norma is supper friendly and professional. Always ready to answer all my questions.

Melchor Mateo

Brian McGregor

Rated 5 out of 5
27 January, 2020

Inszone Insurance has done exceptionally well in providing my small business with outstanding coverage and rates in the swimming pool and spa industry. Norma and Gustavo have shown me outstanding service. I very rarely leave a review and wish this to reach you, as a client…and reach my team at Inszone to show my sincere gratitude.

Mcgregor Pool and Spa

Ken

Rated 5 out of 5
2 December, 2019

Norma is the first and only account manager that I have come across in 20+ yrs that provides a delightful experience. Norma’s knowledge about her products and internal processes makes the entire experience very seamless. Her follow up is outstanding and I hope management recognizes her for the outstanding performance. I was so impressed I referred a family member. In any business good employees are hard to find but Norma is a great asset and I would hire her in a heartbeat.

Primetiming

Pat Morrison

Rated 5 out of 5
11 November, 2019

I needed a document for proof of insurance for my company to get my contractors license and as soon as I emailed my request I was sent what I needed. I would like to especially thank Norma for being so kind and patient and very fast in getting my documents adjusted and sent back to me. Overall a great company with great representatives which I highly recommend to anyone.

Frontline Pool and Spa

Shawn

Rated 5 out of 5
8 October, 2019

As a business owner, dealing with insurance coverage can be a headache. Norma specifically made the whole process super easy. If you need coverage just call and they will set you up. Thanks again Norma!

The Source

Julie Navarro

Rated 5 out of 5
5 September, 2019

Very helpful and courteous. Extremely knowledgeable. Norma was very frank and up front about all information we needed to know about buying business insurance, specially about exclusions. With me, I had trouble understanding what it will be covered. On top of that, she helped us with commercial auto and works compensation too. We have all my policies with her, we’re extremely satisfied with my experience working with Norma.

Navarro’s

Laureano Vargas

Rated 5 out of 5
31 August, 2019

Estoy muy contento la compañía Inszone insurance pero más con la señora norma que es una persona muy agradable eficiente sabe lo que esta asiendo alluda nucho al sus clientes yo en lo personal estoy muy agradecido con Dios y con la vida de Aber mela topado en mi camino gracias doña Norma que dios la bendiga y la cuide siempre gracias por todo.

Vargas Lath & Plastering

Erick Coti

Rated 5 out of 5
15 August, 2019

In one word – BEST!

EC Remodeling

Irma Garcia

Rated 5 out of 5
14 August, 2019

Norma is my go to insurance agent any time one of our clients needs a insurance quote. She is effective and quick. I know, that I can always count on her for any questions I might have or with insurance quotes. She is the best in game.
Thanks Norma

L9 Home Services

Nick Hoag

Rated 5 out of 5
12 August, 2019

Norma was awesome. What a angel at my time of need. She really helped me out, took care of everything. I would highly recommend using Norma. If you want it done right I know she will handle it.

Nmhoag plumbing

Erick Coti

Rated 5 out of 5
6 August, 2019

Excelente servicio!

EC Remodeling

Raciel Gutierrt

Rated 5 out of 5
2 August, 2019

Norma is a very professional, has excellent costumer service, always helps me with my insurance quotes looking for the best deals. She answer all my questions and very friendly!

Excellence Custom Painting

Maria

Rated 5 out of 5
1 August, 2019

Estoy muy satisfecha con inzone especialmente con el trabajo de Norma que me alluda a resolver cualquier pregunta o problema que tenga, definitivamente se las recomiendo.

Raymundo Perez Roofing

Jose Orellana

Rated 5 out of 5
22 June, 2019

Norma was very helpful to me and my brother. We are very lucky to have her as our insurance agent. She’s never busy to answer our questions. Thank you Norma!

M. G . R

Rated 5 out of 5
13 June, 2019

Great!

Softness On The Wall Painting

Gene Smith

Rated 5 out of 5
28 March, 2019

I expected a pain in the rear process. Instead, Norma was highly professional, fully knowledgeable, not only of my insurance needs but also the contractors bond requirements and even the processes of the Contractors State Licensing board. She was incredibly efficient, courteous and friendly and her follow up has been phenomenal. She made it a breeze. I am impressed!

The Pool Smith - Pool Maintenance & Repair

Julie Higginbotham

Rated 5 out of 5
22 January, 2019

Everyone at inzone has been amazing. They understand how busy I can be and they follow up on issues I may otherwise forget or don’t have time to tend to. They are always quick to reply to any questions I have and they are super quick with getting me certificates of insurance when I request them. I’m seriously considering moving all my other policies to Inzone. Norma, thank you as well!

NJD Construction

Gabriel Rojas

Rated 5 out of 5
22 January, 2019

Norma helped me find the best policy for my business and explained it really well and answered all the questions I had. Thank you Norma!

Agua Azul Pool Service

Ricardo Polanco

Rated 5 out of 5
7 March, 2018

Norma es una persona dedicada y excelente no solo te vende el servicio también te contesta con claridad cómo funciona merece un ascenso $$$

Polancos Construction

Susana

Rated 5 out of 5
7 March, 2018

Norma & Gustavo son excelentes para dar informacion para a tender a publico, y ayudar a los cientes.

Susana's Cleaning Services

Laureano Vargas

Rated 5 out of 5
7 March, 2018

Estoy muy contento la compañía Inszone insurance pero más con la señora norma que es una persona muy agradable eficiente sabe lo que esta asiendo alluda nucho al sus clientes yo en lo personal estoy muy agradecido con Dios y con la vida de Aber mela topado en mi camino gracias doña Norma que dios la bendiga y la cuide siempre gracias por todo.

Vargas Lath & Plastering

Ingrid Chavez

Rated 5 out of 5
7 March, 2018

I was referred to this company from a family member. I had mentioned to him that I was struggling finding companies that could guide me and provide me with a little bit more than a quote for my new business. That’s when he suggested Inszone insurance and put me in contact with Norma. I was very confused and lost with the type of coverage and insurance options when I first started talking to Norma. She listened and explained to me what I needed in a way that everything made sense. So, I got my policies through her. Every time I have a question (which is very often) I get in contact with Norma and she is always there to help me. I highly recommend her! She’s the best in what she does!

Serviexpress

Raciel Gutierrez

Rated 5 out of 5
7 March, 2018

Norma is a very professional, has excellent costumer service, always helps me with my insurance quotes looking for the best deals. She answer all my questions and very friendly!

Excellence Custom Painting

Linli Lee

Rated 5 out of 5
23 February, 2018

Norma is knowledgeable and very efficient. We are very pleased with her service.

Sustainable Buildings System Inc. 

Shahwali Hotaki

Rated 5 out of 5
13 February, 2018

Norma, you are an awesome agent and great help. THANK YOU!

Anonymous

Cornel Parter

Rated 5 out of 5
13 February, 2018

I really enjoy working with Norma, she is very knowledgeable and very respectful. She is always very prompt, ready to help at any time and she always returns our phone calls in a timely manner. I think Norma is the type of employee any company would be proud to have.
Excellent customer care, thank you Norma!

Signature Flooring 

Zachary Deal

Rated 5 out of 5
13 February, 2018

I was in need of an insurance policy for my swimming pool company. I had a full schedule and was needing to look through all of the handouts I received from the SWPS that I had attended. I was dreading making the call about insurance because honestly I was lost as to what all I needed. I ended up not having to make the call, Norma called me. I had plenty of questions that she was able to answer without hesitation. She even informed me of all types of things that I did not even think about. The best thing was these were included in my policy. The process was painless and simple. I was on the job, driving, cleaning pools, etc etc. Norma came thru and got me all the coverage I needed and then some for under the price I was paying for a policy that didn’t even come close! This company has their stuff together and hopefully one day mine will be as seamless as theirs! Thanks Norma!

Dealing With Pools, LLC

William Claus

Rated 5 out of 5
23 January, 2018

Ms. Norma Villafranca performed her job exceptionally well. She was responsive, articulate, patient, and available throughout the underwriting process.

Round Valley Farming Partners, LLC

John Moore

Rated 5 out of 5
22 January, 2018

Norma Villafranca provides Excellent service and also follow up, always available and prompt in response whether via phone or email. Excellent research on polices to determine best solutions for our business needs.

The Trinity Group/Trinity Productions

Vlasis Andrianopolous

Rated 5 out of 5
22 January, 2018

I’ve been with your company for almost a year now. (Renewal coming up in March) Norma goes above and beyond for her clients. She has been there for me, and assisted me whenever I need her. Her willingness to assist me through the bad weather; and staying up to help when needed, is something that this world needs more of! She is always providing education to me and has rescued me from being scammed by others that do not hold the same moral and professional standards as she does.Words cannot express the comfort and the sense of security that having someone like her in my corner means to me. Her daily devotion to providing excellent customer service shows in her eagerness to assist anyone at any time. She is an asset to any employer. More companies should target employees like her!

Steve's 2 Enterprise Inc
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