Crystal Zappala
Personal Lines Insurance Specialist
Crystal Zappala is a Personal Lines Insurance Specialist at Inszone Insurance Services, joining the company in October 2024. Her professional journey began in financial services with Bank of America and Chase, where she advised clients across the middle market to private client sectors. This foundation in banking deepened her understanding of financial planning, risk management, and customized client solutions — experience that now enhances the way she approaches insurance and advocates for her clients. With over eight years of experience in the insurance industry, she helps individuals, families, and business owners navigate risk with clarity and confidence. She specializes in both personal and commercial lines, developing tailored coverage strategies that protect what matters most — from everyday assets to complex business exposures. Crystal holds a degree from The Ohio State University, where she strengthened her analytical, strategic, and communication skills — all of which continue to inform her approach to advising clients through today’s evolving financial and insurance landscape. She also holds an accomplished Managing General Agent license.
Crystal partners with clients to understand their unique goals, priorities, and concerns — and she makes it her mission to translate complex insurance concepts into actionable, confidence-building solutions. Her approach is consultative, transparent, and grounded in a commitment to long-term relationships. She believes that informed clients make the best decisions, and she strives to provide education, responsiveness, and peace of mind at every step.
In her free time, Crystal enjoys watching American football, playing the cello, and training with her Australian Cattle Dog, Peso, through obstacle course challenges — all pursuits that keep her energized, focused, and continually learning.
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