Carolyn Aten is a Personal Lines Account Manager at Inszone Insurance Services, joining Inszone in September 2021 after the merger with Summit Insurance Group. Carolyn started her professional career in the insurance industry in 1995 with her focus on claims management, she then transitioned into personal lines products sales & service. Carolyn obtained her Associate in General Insurance (AINS) Designation. Before Carolyn joined the Summit/Inszone team, she worked for a large insurance company in Kansas, working her way up to management in their personal lines division.
When it comes to attention to detail, genuine concern for her clients, and product knowledge, Carolyn is exceptional at providing the best insurance plan for her clients.
Carolyn has been proudly married for 28 years, and on her off time, she enjoys fishing with her husband, spending time outdoors, and playing with her grandkids.
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5.0 out of 5 stars (based on 115 reviews)
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Michele Wineland
Carolyn always provides excellent customer service. Any time I have called her with a problem, needing information or clarification of a situation, she has the answers and tends to business. Can’t say enough good about her!
Deboraha Hudnall
Always helpful for our car insurance needs
Margaret Keeler
Carolyn has been helping my family with our home and auto insurance for a few years now. She is always incredibly kind, helpful, and full of good information. Having someone like her to work with makes choosing Inszone Insurance an easy and obvious choice.
Judy Ricke
Carolyn was very helpful in taking care of my issue of making my payment online.
Appreciate it!
Judy
Shannon D Savage Martin
Carolyn was thorough, friendly and complete! I would definitely recommend her when you are looking for new insurance coverage!
Michael Birge
Great Customer Service!! Very Helpful!!!
Barbara Clark
I have known Carolyn for several years, when I have a question, she is always willing to help and goes the
extra mile to answer any and all questions, very friendly and helpful.
thank you for everything
Nathan Himes
Carolyn contacted us about our current insurance rate and finding a less expensive option with the same coverage. She took care of everything and the whole process of changing insurance providers was seamless.
We appreciate Carolyn!!!!
Kathy Huston
We’ve used Carolyn for quite a few years. She is very knowledgeable in the business. She is not a pushy sales person and she’s always willing to help. Carolyn is my go to person. Thank you so much.
Monica Martinez
Very nice, and quickly took care of my request.
Jolene Jack
Very helpful and knowledgeable
Youmna
Carolyn is always helpful and on top of our policy renewals. She has made sure that I get the policy renewed when our roof was changed which saved us a lot of money.
I always appreciate her help and expertise.
Linda Hengel
I always get excellent service and help from Carolyn.
Mike Jackson
Took care of my vehicle changes like clockwork
Jared Dimick
Very responsive to my calls and concerns. Got back to me quickly and explained my options. Very seamless process.
Vicki sears
I had been having difficulties lately with my finanes and she was great, she got on the line and set up the payment so I wouldn’t be canceled. She made it so much easier for me.
Shawn
Carolyn was responsive and very helpful with all the questions I had regarding a fire and a new policy..
Jenny Oehlschlaeger
Carolyn is awesome and always responds so quickly to help with any need I have!
Darren G
Carolyn took care of my needs for updated insurance on our new car in a very timely manner.
Andrzej Kocon
Carolyn has supported me with my car and renters’ insurance needs over several years. She has always done an excellent job with it. My latest experience was no different. Thank you, Carolyn!
Jeanie Briggs
Carolyn responded to our question quickly and was thorough in helping us beef up our policies and add an umbrella policy.
Joe MacCabe
Excellent service!
Angie Minor
Carolyn was awesome to work with as she provided great information and options for both home and auto insurance! Carolyn even advocated for us to prepay our home insurance, saving us hundreds of dollars!! She’s the best!
Corey K.
Carolyn is always available to answer questions and provide excellent customer service!
Constance Nicolen
Carolyn took care of my request quickly, efficiently, and very kindly. She is very knowledgeable, too.
Thank you, Carolyn
-Connie Nicolen
Kathy Riggs
Great job as usual. Always helpful!
Larry Carlson
Timely and professional manner!
Monica Martinez-Stipa
Very nice, fast response to our request!
Roland and Kathy
Carolyn is always very pleasant to work with. She searches out the best options for us, she follows through with whatever she says she will do, and she answers our questions anytime we need help.
Dr Ralph Harold MD
Carolyn was not only top-notch. She was intuitive and anticipated things I would need and asked about, and most of the time she had already looked them up and gotten information on them. We laughed “it’s almost as if you can read my mind “I would highly commend her for her furnace And accuracy, but it was her attention to detail and forward thinking that garnered this review Great job Carolyn!
Mark
Carolyn is knowledgeable, friendly and quick to respond to our insurance questions and needs…really appreciate the service she provides.
Stephanie
Carolyn was very timely in her communication with me and answered my questions.
John L. Hulston
5 star service. Thank you!
Dave
Outstanding support. Thank you Carolyn!!
Elizabeth Bennett
Carolyn went above and beyond when getting us the best rates. She answered all my questions in a timely manner and was very pleasant throughout the entire experience. She was amazing!
Christopher Douglass
Carolyn has always been very helpful and very quick in getting changes made on my policy for me, if I ever have questions she has the answers, It’s nice dealing with a real person right away not an automated system.
Thanks you!
Samantha Sisler
Carolyn has consistently been quick, helpful, and personal with all of our insurance needs. I love knowing that when I call Inszone, I’m going to get a real person on the line and it’s usually Carolyn.
Cayla Browning
Carolyn was so helpful in getting me my car and house insurance the same day I reached out! Would highly recommend her!
Kenneth Collins
Great to work with. Very timely and professional.
Amelie Ballinger
Carolyn was so great to work with this time around as she is every time I reach out. Quick response and great details around options I might have available to me. Great customer service and timely response!
June Craig
Carolyn was very helpful and answered all my questions.
Mario A. Guerrero
I am very pleased with the service that Carolyn has provided all these years. That is why I have been a loyal customer to your agency.
barbara clark
Carolyn has been my rep for about 15 years, maybe more, always helpful, very knowledgable, has helped me with car and home insurance, very professional, friendly
Jack Pernice
Carolyn has been most helpful in finding us more affordable homeowners @ car insurance
Matt Brocato
Carolyn was quick to respond and extremely helpful!
Miles Page
Great service fast response
Sheila Schluterbusch
I’ve been selling vehicles after my husband’s death and moved from Missouri to Kansas, and Carolyn has very patiently changed my policy every time I’ve called her about the latest sale (and change of residence)!
Christy L Cain
Always the best!
Glen Collins
Carolyn was very courteous and helpful. I appreciate her time and sense of urgency in resolving my issue. Most thankful!
Deb Hanson
Carolyn is awesome! I feel she truly had our best interests in mind and is very proactive and responsive. I really appreciate her hard work and dedication.
Hibbard Roger
Thanks for the update of a very confusing billing system. I’m going to try and make a spreadsheet of this mess. If I get it done I will send it to you to confirm its accuracy.
Thanks again for your help.
Ryan Cochennet
Carolyn is great!! I need proof of insurance on a new purchase and I needed it in minutes. She was able to get it added to my policy and over to me in less than 15 mins. She was amazing!
Samantha Goodwin
Carolyn has been beyond helpful with renewing and updating my policies. She is always quick to reply to my questions and thorough in explaining any changes being made to my policy. Last year, Carolyn helped me receive better coverage at a lower prices, which was amazing! I know whenever I call up, Carolyn will be there to provide friendly and helpful service!
Marilyn Donohoe
Thank you for your patience working with an elderly lady. You were able to get me more coverage for a lower price for this I am most grateful being on a fixed income is difficult.
Deb Hanson
Carolyn is always prompt, courteous and thorough. I appreciate her attention to detail as well as her cheerful personality.
Jennifer Schick
Always super helpful and knowledgeable!
Patrick Brennan
Carolyn is knowledgeable, responsive, and always a pleasure to work with.
Ted Sikora
Carolyn was very quick to process my small claim. I much appreciate her concern and thoughtfuylness.
Sandra Freeborn
Carolyn was so helpful and patient with me. I had many questions before switching insurance companies. Thanks for all your help Carolyn in finding us the same coverage of insurance at a cheaper rate.
Jennifer loe
Carolyn is always helpful and follows up right away!! Thank you Carolyn!!!
Jody Phillips
Carolyn has always given me excellent and prompt service. I’ve given her a run for her money as we change cars pretty often. But she never complains and goes above and beyond to help me.
Brooke C
Carolyn did a great job finding the information I needed quickly. She’s always pleasant to deal with – thank you Carolyn!
Greg Kessler
Carolyn is always terrific in responding quickly and taking care of my insurance.
June Reinhard
Carolyn is very knowledgeable and extremely helpful with any questions I have about my insurance. Thank you, Carolyn !
Kathyt Huston
Carolyn is one of my favorite people that I feel I have known forever yet never met her in person. She goes way beyond for helping out and getting things done for us. She is very knowlegeable in her field and always ready to assist and lend a helping hand. Thank you Carolyn.
Ted Sikora
Carolyn was very prompt in providing information on competitive products.
Katelyn
Carolyn is always thorough, prompt, precise, and attentive. I love working with her!
Greg Kessler
Helpful and nice to talk to.
Ashley J. Palacios
Carolyn is always so helpful and efficient; a delight to work with. Year after year, Carolyn proactively reviews my accounts to ensure I’m receiving the best home & auto coverage.
Mike Schrantz
Great service
Ken
Carolyn is always prompt and kind. I can count on her to help me with my insurance needs.
Annie Lamb
Carolyn was fantastic as always. We’ve been customers for almost 20 years – bother personal and commercial products. Carolyn is knowledgeable and answered all my question timely. She found us a great rate with a new company as our premiums were getting high with our current company. We appreciate the work she did for us!
Jennifer Loe
Carolyn is always easy and delight to deal with. Makes my life easier!! Thank you!
Angie Minor
Carolyn was quick and efficient in getting back to me regarding adjustments to our insurance needs!
Karronkeyes
Carolyn has always been very nice and extremely helpful. She makes an excellent employee to your business
Brian Bray
Carolyn was great as always.
T Dawson
Carolyn always provides excellent service. She is efficient, available, fast, helpful, informative, reliable. I always have a positive, satisfying experience working with her.
Dr. Stephen
What a breath of fresh air to have some return your call after leaving a message during these challenging times. I was especially impressed when Carolyn told me she found some more advantageous premiums by researching them a day or two before calling. From my perspective, she is definitely an asset to the team! Thank you Carolyn!
Vanessa Wilde
Carolyn is always so friendly and quick to help us. She does things right the first time! We appreciate her work!
Randy Grimm
Carolyn was very helpful and very quick, thank you.
Randy Grimm
Carolyn was very helpful,
pleasant and quick.
Thank you
Randy G
Jody Phillips
She goes out of her way to help me and she is very prompt doing what I’ve asked for.
Steve Grospitch
Could not be happier with the service we have received. Thank you so very much.
Rick Bain
Carolyn did a great job with all the leg work to shop my personal home and auto policies upon renewal and find me a great deal with a new carrier. She had to address a lot of details to replace the policies for the same coverage and successfully saved me hundreds of dollars per year!
Bob Schuster
Carolyn was able to help me out with all of my needs in a very timely manner.
Jenny Oehlschlaeger
I’ve worked with Carolyn for several years now and she has provided excellent customer service!!!
Jennifer Schick
Very helpful! She did her best to get us the best insurance rate! Fantastic service!!
Kathy Huston
I have dealt with Carolyn for years with my bosses personal accounts. She has been nothing but helpful, kind and understanding all of my needs. Thanks Carolyn.
Alexandra
Carolyn is always very quick to respond to questions and super knowledgeable! We appreciate her!
Kimberly Cremeen
Carolyn has been so helpful! She is quick to respond and thorough. I appreciate having someone in our corner when it comes to securing our home and vehicles.
barbara Clark
Carolyn has been my rep for several years, has always given me excellent service. if i have a question, always willing to help, very knowledgeable, friendly.
Marilyn Hakes
Very helpful and done in a very timely manner.
Somer Dokolas
Thank you for all of your help!! You made the process so easy!! We are so happy with our new insurance!
April Heim
Carolyn was so patient with me as I learned about the different parts of the coverage. I am very afraid of not having enough coverage if the worst were to happen. But Carolyn made sure we had everything we needed. If you’re looking for the best, see Carolyn!!
Nancy Dyer
Carolyn is very prompt in returning calls and answering any questions that I have. Easy to talk to, Carolyn is personable, professional, and thorough in fulfilling her customer service responsibilities. I like her. She represents your company very well.
Karen A & Gary W Diehl
My recent claim experience was made easy to negotiate with the help and very able assistance of Carolyn Aten. She listened attentively, offered easy to understand suggestions and helped with a personal contact to the insurance company the following day when they were being less than responsive to my wishes. Without her caring, hands on help I feel Safeco would have thrown me to the wolves. They had already in process to pay my insurance benefits to their inspector’s business who I had NOT contracted to do the needed repairs.
Paul Yotz
I’ve always had excellent service from Carolyn and everyone else here. I couldn’t be happier.
Michael Baltezor
Carolyn continues to provide excellent customer service. She is always very helpful and professional in answering my questions and finding the answer if it isn’t readily available.
Sherry L Aronhalt
Shout out to Carolyn for always being available and providing outstanding customer service when we need assistance. Love doing business with you!
Jared Dimick
Carolyn was super friendly and helpful. She responded to my request and emailed me the info I needed very quickly